Terms

Who you're dealing with

The salon tools on this site are sold by Stevee Devonda, a sole trader trading as The Straight Talking Stylist, based in New Zealand. In these terms "we", "us" and "our" mean that seller. "You" means the business that buys or uses the tools, and the person acting for it.

Questions about anything here: hello@straighttalkingstylist.com. By buying from us or using the site, you agree to these terms.

Made for businesses

The tools are made for people running a business: salons, sole traders, chair renters and extensionists. When you buy, you're confirming you're buying for that business, not for personal or household use. That matters for the no refunds section below. A sole trader or chair renter is a business too, company or not.

Not buying for a business? For example, you're an employed stylist checking whether to go out on your own. You're welcome to buy, and the Consumer Guarantees Act applies to you, not the business terms below. If a tool is faulty or doesn't do what its page says and we can't fix it, you get your money back. Changing your mind isn't covered, as with any digital product you can use straight away.

What you're buying: a licence

When you buy a tool or a kit, you get a licence for one business to use it. That's you and your own staff, using it for that business, for as long as we run the tools online. You're buying the right to use it, not the tool itself.

The licence doesn't let you:

• share your access link, or a device signed in to your tools, with anyone outside your business
• resell, rent out or give away access
• copy, scrape or download the tools, their maths or their content to use somewhere else
• reverse engineer the tools or try to get round the sign-in
• use the tools or their content to build, or help build, a product that competes with them

A different business needs its own purchase.

Getting in

When your payment clears, Stripe sends you back to this site and your tools open on the device you paid on. We also email an access link to the address you paid with, for your other devices. The link works for 7 days. Opening it, or paying on that device, signs that browser in for 180 days (about six months), using one small sign-in cookie, explained on the privacy page. "Sign this device out" on the My tools page ends that early.

Lost the email, on a new device, or past the 180 days? Go to My tools, enter the email you paid with, and a fresh link goes to that inbox. You can do this any time. Fresh links only ever go to the email address that paid.

Updates, and what each purchase covers

We may improve, correct or reword the tools over time, and we update the New Zealand rates they use when the rules change. An update can change a result, because something was fixed or a rate moved.

• A tool or a kit covers the tools listed on its page when you bought it, including later updates to those tools. It doesn't include tools added later.
• The Whole Toolkit covers every calculator on the site the day you buy it, including later updates to them. It doesn't include tools added later.

If we ever need to retire a tool, we'll give buyers notice first, so you have time to save a report and back up your numbers.

Price and payment

Prices are in New Zealand dollars. We're not GST registered, so no GST is charged and the price shown is the whole price.

Payment is taken by card through Stripe. Stripe handles your card details: we never see or store them, and your receipt comes from Stripe. Prices can change, but a change never affects something you've already bought.

Launch prices. A launch price runs until the date shown beside it, and the price that follows is shown with it. It applies to purchases made while it's on and is never applied to an earlier or later purchase.

Discount codes are only valid as offered: one per purchase, while they last, and not for resale or swapping for cash. We can cancel a code that's being misused.

If a payment is reversed, refunded or charged back, access to what it paid for stops.

No refunds

Your tools open as soon as your payment clears, so you have what you paid for straight away. Because digital access can't be handed back, all sales are final and we don't give refunds, including for change of mind. Every tool's page shows a worked sample, so you can see what you're getting before you pay.

If something's wrong, we'll put it right. If a tool doesn't work the way its page describes, or you've paid and it won't open, email hello@straighttalkingstylist.com and we'll fix the tool or sort out your access.

Buying in trade. You're buying for a business, so:

• the Consumer Guarantees Act 1993 doesn't apply to your purchase, to the extent the law allows, and you and we agree to contract out of it under section 43 of that Act
• you and we agree to contract out of sections 9, 12A and 13 of the Fair Trading Act 1986, to the extent section 5D of that Act allows
• you and we agree that contracting out is fair and reasonable: you're in trade, you can see what each tool does before you pay, and these terms are here for you to read before you buy

Nothing in these terms takes away a right you have that the law says can't be excluded.

General information, not advice

The tools give general information to help you make your own business decisions. They are not financial, tax, legal or employment advice, and they don't know your whole situation. A result is only as good as the figures you put in.

You're responsible for your decisions, and for checking anything that matters with your accountant or another qualified adviser before you act on it, especially tax, pay and employment figures. New Zealand rates are checked as at the dates shown at the bottom of every tool. Rules change, and there can be a gap between a change and our update.

Our liability

To the extent the law allows:

• we're not liable for indirect or consequential loss, lost profits or revenue, figures lost from your browser, or any loss that comes from decisions you make using the tools
• our total liability for anything to do with a tool or kit is capped at the amount you paid us for it

This applies however the claim arises, including in contract or negligence.

Availability, and when we can stop access

We work to keep the site and the tools running, but we can't promise uninterrupted or error-free access. The site may be unavailable at times, for updates, maintenance or problems with the services we rely on.

We plan to keep the tools running for a long time, and to keep improving them. But we can't promise they will run forever or never change. If we ever have to close them, for any reason, including something happening to the owner or a service we rely on shutting down, access ends when the tools go offline. Where we can, we'll give you at least 30 days' notice by email first, and look at ways for you to keep using what you've bought.

We can suspend or end access, without a refund, if a licence is being misused: for example an access link shared outside the business, trying to copy or scrape the tools or get round the sign-in, or abusing the site or its forms. Where it's reasonable, we'll tell you first and give you the chance to sort it out.

Things outside our control. We're not responsible for a delay or failure caused by something beyond our reasonable control, such as a power or internet outage, a problem with a provider we rely on (like our host or Stripe), a natural disaster or a pandemic. We'll get things going again as soon as we reasonably can.

Selling your business

A licence belongs to the business that bought it. If you sell that business, email us and we'll move your tools to the new owner's email, so they come with the business. You can't otherwise pass a licence on.

Whose is what

The tools, their maths and code, their wording, the design, and the Straight Talking Stylist name and brand belong to us, or to the people who license them to us, and they stay that way. Your purchase is a licence to use them, not ownership.

So you can't copy, resell, share or publish them, take them apart to see how they work, or use scrapers, scripts, AI agents or other automated tools to copy, extract or rebuild the tools, their maths, their wording or their design, or to build something that competes with them. If that happens, we can end the licence and ask for any copies to be taken down.

Your own figures are yours. What you type into a calculator stays in your browser, and the reports you save, print or download from it are yours to keep and use in your business, even if the site ever closes. See the privacy page.

Education, speaking and salon bookings

These terms cover the salon tools. Lauren's education sessions and speaking are agreed directly with her for each booking. Hair appointments are booked through Iron + Ivy Hair Studio, on its own terms.

Changes to these terms

We may update these terms from time to time, and the date at the top shows when they last changed. A purchase is governed by the terms in place when you made it, so a change never takes away something you've already paid for. If we make an important change, we'll email buyers about it first. Using the site after a change means the new terms apply to that use.

If something goes wrong

Talk to us first: email hello@straighttalkingstylist.com and we'll reply within two working days and work with you to put it right. If we can't sort it out between us, either of us can take it to the Disputes Tribunal or the courts.

New Zealand law

These terms are governed by New Zealand law, and the courts of New Zealand deal with any dispute about them. If any part of them can't be enforced, the rest still applies.

Contact

hello@straighttalkingstylist.com